Incisive performance analytics for each sales rep

19th Mile has a library of 50+ pre-built, ready-to-use metrics that provide a comprehensive view into a sales rep’s performance. Each metric can be assigned targets. These metrics are calculated daily, grouped as per the organization’s hierarchy, for different time frames, and displayed with trend analysis. Managers can proactively identify issues, take corrective actions and guide their SDRs. These metrics are then used by the 19th Mile algorithms to drive automated coaching recommendations.

Setting up and deploying these metrics & reports literally takes minutes. Individual quotas and targets can be managed centrally or by managers, providing the flexibility required to manage in dynamic sales environments.

Automated and real time

The coaching inputs provided by 19th Mile are completely automated. There is no human intervention, though managers can choose to provide specific inputs. Sales reps are guided real time through coaching sessions, notifications, and contextual support.

Mobile first, native, offline

Keeping in mind that most sales people are road warriors, 19th Mile has been designed as a ‘mobile first’ application. All transactions are designed to be done using the mobile app, while reporting, importing & exporting data are done on the web. The native app works offline, syncing every few seconds in the background. This ensures a fast app response, and an enhanced user experience even in low network areas.

19th Mile is currently available as an Android app and a web app.

Highly flexible and configurable

19th Mile is completely configurable through a web interface. It has the flexibility to accommodate different types of sales processes across industries. Parameters such as organization structure, roles, products, metrics, targets, reports, and recommendations can be easily configured. Organization specific learning content and product information can be configured to be delivered at the point of need.

Powered by an expert knowledge base

Recommendations are drawn from an expert knowledge base, which has been designed and developed by sales experts. This knowledge base can be enhanced and customized to rapidly disseminate expertise residing in the organization.

Deliver content at the point of need

19th Mile allows you to upload your organization's content and then deliver them through the mobile device. Sales reps can access content at the time and point of need.

Very soon, you will be able to automatically embed content in a sales rep’s workflow according to the relevant context.

In-built sales automation & management

19th Mile has an in-built sales CRM, and a sales analytics module for organizations looking to implement a sales management solution. For others, 19th Mile can be integrated with an organization’s existing CRM. Soon, we will also provide standard integrations to leading CRMs in the market.

Driven by analytics of each individual’s data

19th Mile analyzes the performance of each individual by calculating 50+ metrics covering all facets of sales. This comprehensive information is then used by the algorithm to determine 2-3 most important factors that will positively impact the sales rep’s performance.

A key feature of 19th Mile is the ability to very easily configure metrics and targets and then display them daily at an individual level.

Powered by an expert knowledge base

Recommendations are drawn from an expert knowledge base, which has been designed and developed by sales experts. This knowledge base can be enhanced and customized, to rapidly disseminate expertise residing in the organization.

Automated and real time

The coaching inputs provided by 19th Mile are completely automated. There is no human intervention, though managers can choose to provide specific inputs. Sales reps are guided real time through coaching sessions, notifications, and contextual support.

Responsive to individual learning needs

19th Mile allows you to deliver contextually relevant content at the time and point of need. For example, when a sales rep is on the way for a meeting, relevant content, such as tips and product information is pushed through 19th Mile.

Mobile first

Keeping in mind that most sales people are road warriors, 19th Mile has been designed as a ‘mobile first’ application. All transactions are designed to be done using the mobile app, while reporting, importing & exporting data are done on the web. The native app works offline, syncing every few seconds in the background. This ensures a fast app response, and an enhanced user experience even in low network areas.

19th Mile is currently available as an Android app and a web app.

In-built sales automation & management

19th Mile has an in-built sales CRM, and a sales analytics module for organizations looking to implement a sales management solution. For others, 19th Mile can be integrated with an organization’s existing CRM. Soon, we will also provide standard integrations to leading CRMs in the market.

Highly flexible and configurable

19th Mile is completely configurable through a web interface. It has the flexibility to accommodate different types of sales processes across industries. Parameters such as organization structure, roles, products, metrics, targets, reports, and recommendations can be easily configured. Organization specific learning content and product information can be configured to be delivered at the point of need.

Secured for enterprise use

With data security as one of its top most priorities, 19th Mile has been designed to provide enterprise level security for both, the mobile app and the web. Key features are listed below:

  Mobile app
  • Username and password authentication
  • Secure displays
  • 256 bit encryption of data
  • Poison pill
  • Encrypted data communication using https
  • 3rd party VAPT every year
  • Data purge on log out
  • Robust password policy
  Web
  • Secure RDBMS
  • Database segregation
  • Username and password authentication
  • User credential encryption
  • Addresses (OWASP) top 10 known vulnerabilities
  • Web application firewall
  • User access control management
  • Robust password policy
  • 3rd party VAPT every year on public URLs, application and infrastructure